Bike Fixers

Privacy Policy

At Bike Fixers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you engage with our doorstep two-wheeler servicing platform.

1. Information We Collect

  • Contact Details: Name, phone number, WhatsApp number, email address—provided when booking a service.
  • Service Location: Pickup/drop address, pin code, and any location notes you share for optimal technician arrival.
  • Vehicle Information: Bike make, model, registration number, odometer reading—so we tailor your service correctly.
  • Usage Data: Pages visited, time on site, interaction events (e.g., “Book Now” clicks) via cookies and analytics.

2. How We Use Your Information

We leverage your data to:

  • Schedule and confirm your servicing appointments.
  • Communicate real-time updates via call or WhatsApp.
  • Personalize service reminders, follow-ups, and satisfaction surveys.
  • Improve our platform, features, and customer experience through aggregated analytics.
  • Comply with legal obligations and resolve disputes.

3. Cookies & Tracking Technologies

We use cookies, local storage, and similar tools to:

  • Remember your preferences (language, region).
  • Enable essential site functionality (e.g., session management).
  • Measure site performance and user engagement.
  • Deliver targeted marketing and promotional content only if you opt in.

4. Third-Party Services

We may share non-personal, aggregated data with analytics providers (e.g., Google Analytics) and marketing platforms. We never sell your personal information to third parties.

5. Data Security

We implement industry-standard measures—SSL/TLS encryption in transit, restricted access controls, and regular security audits—to protect your information. However, no method is 100% secure; please take precautions when sharing sensitive data.

6. Your Rights & Choices

  • Access & Correction: Request a copy of or corrections to your personal data.
  • Opt-Out: Unsubscribe from marketing messages at any time.
  • Data Deletion: Request deletion of your account and associated data (subject to legal retention requirements).

To exercise any of these rights, email us at fix@bikefixers.site.

7. Children’s Privacy

We do not knowingly collect personal information from anyone under 18. If you believe we have, please contact us so we can delete it promptly.